Returns & Exchanges
Return Policy
Returns
XOOX is dedicated to providing its customers with a seamless return experience, including swift and secure refunds.
To initiate a return, XOOX asks that you contact us within 14 calendar days of receiving your item. Once a return request is initiated by a customer, here is what you can expect:
Request for Photos of the Damaged Product:
As all XOOX products undergo a rigorous quality control process to ensure it meets our highest standards, photos of the damaged product are to be sent to support@xooxbag.com.
Efficient Processing:
Once photos of the damaged product are received, XOOX will provide a ground shipping label for the returned item. The damaged XOOX product must be returned in its original state and packaging in new/unused condition.
Refund Confirmation:
Once the damaged product is returned shipped, XOOX we will promptly initiate your refund. You will receive a dedicated email confirming the refund which will be sent to the address used to initiate the return request.
Original Payment Method:
Your refund will be credited to the original form of payment used for the purchase, ensuring a straightforward and transparent process.
Allowance for Posting:
Please allow 10 to 14 days for the refund to be processed and reflect in your account. This timeframe is in place to ensure accuracy and security in your transaction.
Any Return Questions:
You can always contact us for any question regarding your at support@xooxbag.com.
Can I Exchange my Order?
Please contact us at support@xooxbag.com to inquire regarding exchanging an order placed on xooxbag.com.
Warranty
XOOX places great emphasis on ensuring that each of our products strictly adheres to our quality standards and has passed all necessary aesthetic checks. XOOX products are made to the highest specifications and should provide clients with many years of enjoyment. While XOOX does not provide a product warranty, should a client experience a defect or failure related to hardware (zipper, buckle), we ask that that you contact us and we may offer to repair or provide an alternate resolution based on the specific assessment by us of the defective hardware.
Please contact us at support@xooxbag.com with any questions.
Customer Service
XOOX strives to treat our customers with respect, compassion and transparency. XOOX stands behind our products and the fans of our products. XOOX will address any concerns from our customers with a sense of urgency and honesty.
Please contact us with questions regarding returns, exchanges or our products:
XOOX customer service: support@xooxbag.com
Accessibility
Accessibility Assistance
If you have difficulty using or accessing any element of this website, please feel free to call us at +1 844.966.9888 or email us at support@xooxbag.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).
One Goal - Being Better for All
XOOX desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of the XOOX website a successful and enjoyable experience.
Proactive Approach
XOOX is taking a variety of steps and devoting resources to further enhance the accessibility of the XOOX website. Its an in-progress and ongoing effort.
Feedback
Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of the XOOX website.
XOOX customer service: support@xooxbag.com
Tel: +1.844.966.9888 whatsapp.